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Is
Your Computer Pluged in ?
- Are
you looking at the right cord? The follow up to the first item: If the
computer starts but the monitor doesn't, guess which power cord it is ? That,
or it's the monitor cables if the monitor turns on but there is no picture.
- Plug
and replug. And if the network, modem, keyboard, or mouse is on the
fritz...see where this is heading? until proven otherwise, it is always a
cable/cord problem. Turn everything off and unplug and replug all the cords
and cables. Amazingly, many problems will work themselves out this way.
- Is
the power switch on the computer/monitor/peripheral device turned off?
Computer towers/desktops, monitors, scanners, printers.... all can come with
on/off buttons or switches. Has one inadvertently been put in the off
position? After checking power cords and cables, checking buttons and
switches should be the next step. Also included is that the power
strip/surge protector has somehow been switched off.
- Is
there ink/toner in the printer? Occasionally, cartridges must be checked to
be sure there is still ink/toner inside. It's amazing how "no
ink/toner" will stop the printing process! Also something to keep in
mind is the importance of doing a "print head" cleaning. This, too
will help when the printer is experiencing print problems.
- Is
the ink/toner cartridge seated properly in the printer? When installing new
cartridges... PLEASE remember to get them fitting snuggly into the print
head/cradle. Depending on the style of printer this may mean
"clicking" them into place or locking them down with a handle on
the cradle.
- What
have you changed recently? Computers do breakdown for no reason, but most
problems have something to do with new hardware or software and occur
shortly after installation. Sometimes new software is incompatible with
those that were originally in the system. If YOU have installed something.
Try uninstalling it, then reinstalling it. Most times this will fix problem
software.
- Does
removing hardware or a peripheral device clear up the trouble? If YOU have
installed hardware or a peripheral device, try uninstalling and then
reinstalling. If this fails to correct the problem then take the computer to
the repair shop.
- Where
are you booting from? If there is a diskette in the drive or a CD is trying
to boot your computer, you can get really odd errors - so make sure all the
drives are empty.
- When
in doubt, reboot. Finally, you should try rebooting the computer (more than
once, if necessary) to see if it solves the problem. You'd be amazed at how
many people stare at a frozen computer waiting for it to come back to life.
If after 10 minutes of waiting, the computer isn't responding, consider a
power-down reboot. Keep in mind it sometimes takes multiple reboots to make
a problem go away.
If
you still are experiencing the problem
Call
Us
(864) 650-8383
- Error
messages. The defaulting program or operating system will almost always
provide an error message to "explain" the problem you are
encountering. It is not important that YOU understand the message, but be
sure to write the error message down EXACTLY as it appears on the screen.
This message will provide us with important clues as to the
nature of the problem.
- Know
the circumstances. What were you doing when the problem occurred? It is
EXTREMELY helpful if you are able to tell us what programs were
running and what activity(ies) you were performing at the time of the error.
You should also be sure to tell us if this is a recurring problem. It
is also a good idea to let use know if you have changed anything
recently in your computer. Like detectives, we need all the information to
figure out where the culprit lies. The more you can provide, the less time
it will take to repair the problem(s).
- Try
not to speculate. Unless you know EXACTLY what the problem is, don't guess.
It is tempting to try and diagnose the problem yourself, but this can often
mislead us and turn a simple problem into a baffling mystery.
Providing only the facts is the best policy.
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Repair
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